Maruti Suzuki India has significantly expanded its aftersales footprint in India by adding a record 502 new service touchpoints in FY 2025-26. This is the highest number of additions to services by the company in a single financial year, taking its total network to 5,926 touchpoints across 3,000 cities and towns.The latest expansion aims to improve customer convenience and strengthen service access in metros as well as smaller towns and rural areas. Newly added features include a mix of ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), as well as mobile formats like service-on-wheels and bodyshop-on-wheels.
Managing Director and CEO, MSIL: Hisashi Takeuchi.
Commenting on the development, Managing Director and CEO Hisashi Takeuchi said easy access to service and spare parts remains an important factor for car buyers. He said the company is constantly working to ensure that customers can choose from multiple service options, be it visiting a workshop, opting for doorstep service or getting assistance during a long journey.
Maruti Suzuki’s service network has seen rapid growth in recent years. The company had reached 1,000 touchpoints by 1997 after starting operations in 1983. It crossed the 5,000 mark in May 2024, and has added nearly 2,000 touchpoints in the last five financial years alone. Looking ahead, Maruti Suzuki plans to expand its service reach to around 8,000 touchpoints by FY 2030-31.Stay connected to TOI Auto for latest updates on the automotive sector and follow us on our social media handles on Facebook, Instagram and Xpress.
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